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Frequently Asked Questions
How do I rent a Binbox locker?
Renting a Binbox locker is fully self-service. When you arrive at a Binbox-equipped venue, find the Binbox locker bank, scan the QR code or visit the Binbox web app on your phone’s browser, choose your locker size, and pay digitally. Your locker unlocks instantly — no app download required.
Do I need to download an app to use a Binbox locker?
No. Binbox lockers are accessed entirely through your phone’s mobile browser — no app download required. Simply visit the Binbox web link at the venue and follow the prompts. If you prefer, Binbox also offers a downloadable app for iOS devices.
What sizes are available?
Binbox offers seven interchangeable locker sizes — from compact compartments for phones, wallets, and small valuables, up to large-format lockers that fit bags, jackets, helmets, and oversized gear. Size availability varies by venue and event.
Can I access my locker more than once during the event?
Yes. Once you’ve rented a locker, you can unlock and re-lock it as many times as you need throughout your rental period using your phone.
What payment methods does Binbox accept?
Binbox accepts all major credit and debit cards through its automated digital payment system. No cash is accepted — all transactions are handled securely through the web app or kiosk terminal.
What if I lose my phone or can’t access my locker?
Binbox’s U.S.-based customer support team is available 24/7/365 to help with access issues. Kiosk-based retrieval options are also available at most locations. If you need assistance, contact Binbox support directly through the web app.
How long can I rent a locker?
Rental periods and pricing vary by venue and event. Details are shown at the time of rental before you confirm your payment.
How do I find Binbox lockers at a specific venue?
Use the venue list on this page to see where Binbox is currently installed. You can also download the Binbox iOS app to locate lockers near you.
